You should not point your domain name to the server's shared IP via a A record.
Why shouldn't I do it?
- If the server IP has been changed and your site is still pointing to now-invalid old IP, we are unable to automatically apply that change when you do not use our nameservers
- If do not have a dedicated IP, we have no obligation to notify about IP changes to you in advance. But typically we notify this via email, please check your emails for a server maintenance notification to locate the new IP
NOTE: In addition to that, you will be disqualified from opening a downtime ticket if your domain name does not point to our nameservers. If there is a complex issue (E.g.: Mail delivery failure, redirection issue, etc.), we will ask you to set your nameservers to us in order to assist you.
When I should point my domain directly to a A record?
You may point your domain name to a IP address by using a A record if,
- You do not use hosting service provided by us OR
- You have purchased a dedicated IP for your hosting package with us