Can I use the server's shared IP to point my domain name?

You should not point your domain name to the server's shared IP via a A record.


Why shouldn't I do it?


  • If the server IP has been changed and your site is still pointing to now-invalid old IP, we are unable to automatically apply that change when you do not use our nameservers
  • If do not have a dedicated IP, we have no obligation to notify about IP changes to you in advance. But typically we notify this via email, please check your emails for a server maintenance notification to locate the new IP

NOTE: In addition to that, you will be disqualified from opening a downtime ticket if your domain name does not point to our nameservers. If there is a complex issue (E.g.: Mail delivery failure, redirection issue, etc.), we will ask you to set your nameservers to us in order to assist you.


When I should point my domain directly to a A record?


You may point your domain name to a IP address by using a A record if,

  • You do not use hosting service provided by us OR
  • You have purchased a dedicated IP for your hosting package with us
  • 81 Users Found This Useful
Was this answer helpful?

Related Articles

How to enable CloudFlare on my domain name?

How to use CloudFlare?   In order to make it easier, our servers support in-build CloudFlare...

How to update DNS nameservers?

All the domain registrations done through us including .lk domain names support automatic...

What are the additional documents required for a LK domain registration of a specific organization?

If you are registering a domain name for a specific organization listed below, you will have to...

Powered by WHMCompleteSolution